Resources
At A Helpful Hand, we want to make sure you have access to all the resources you need for your home healthcare needs. That's why we've gathered a list of trusted resources for those needing help in the Edmonton region. These resources can provide you with the support and education you need to improve your quality of life. If you need additional assistance, please don't hesitate to reach out to us.
Trusted Resources
Seniors' Abuse Helpline
Canadian Mental Health Association -Edmonton Region (24 hours)
780-454-8888
Offers a 24-hour telephone line providing confidential, crisis intervention, emotional support and resources for those experiencing or concerned else experiencing seniors’ abuse
24 Hour Distress Line
Canadian Mental Health Association -
Edmonton Region (24 hours)
780-482-HELP(4357)
Rural area: 1.800.232.7288
Provides free, confidential, short-term
crisis intervention, emotional support and resources for those in crisis or distress. Available 24-hours, seven days a week.
Seniors Information Phone Line
Canadian Mental Health Association -
Edmonton Region (24 hours) Dial 211
Simply call 2-1-1 to be connected to
information and referrals for a variety of
seniors’ resources
Mental Health Helping
Alberta Health Services (24 hours) 1.877.303.2642
Call toll free within Alberta for mental
health advice.
Child Abuse Hot Line
1-800-387-KIDS(5437)
Alberta Poison Control Centre
1-800-332-1414
24 Hour Emergency
Income Support
Edmonton Area 780.644.5135 Toll-free outside Edmonton 1-866-644-5135
Email: css.ISCC@gov.ab.ca
Get help in an emergency with basic needs like shelter, food, clothing and transportation by calling the Income Support Contact Centre 24 hours a day, seven days a week.
Strathcona County Elder Abuse Response Network
Phone: 780.464.4044 24 Hour Help Line
Phone: 780-464-7233
Alberta Phone Line (24 hours)
Phone: 1-855-4HELPAB
Provides information and support for seniors experiencing abuse and for those concerned about the wellbeing of a senior. The network has representation from community partners, including A Safe Place, the RCMP, Family and Community Services, Alberta Health Services, Covenant Health, Primary Care Network and Heartland Housing Foundation.
Health Link Alberta Phone:811
(24 hours) Dial 211
Email: healthlink@albertahealthservices.ca
Emergency Department wait times listed
on www.albertahealthservices.ca under
Wait Times & Reporting.
Shelters for Abused Person
Lurana Shelter Crisis Phone
Women’s Emergency (Domestic
Violence) Shelter
Phone: 780.424.5875
Hope Mission
Sage Seniors' Safe House
Phone:780-702-1520
WIN House Edmonton
Phone: 780.479.0058
Email: info@winhouse.org
WIN House offers a 24-hour support and information line.
• Crisis intervention, information about
abuse and safety planning.
• Emergency shelter and necessities for women with or without children
A Safe Place
24-Hour Crisis Line: 780.464.7233
Email: sssltd@shaw.ca
(24 hours) 780.454.8888
The purpose of A Safe Place is to provide crisis intervention in the form of a safe shelter and supportive counselling for women and their children experiencing domestic violence.
Women's Emergency Accomodation Centre
Women’s Emergency (Domestic Violence) Shelter 9611 101A Ave. NW
T5H 0C8
Phone: 780.423.5302
Email: weacadmin@e4calberta.org
Women’s Emergency Accommodation
Centre (WEAC) offers short-term emergency housing to homeless
and transient women, as well as transgender women, who have little or
no income.
Phone: 780.424.5875
General Assistance
Non-Emergency Police
Phone: 780-423-4567
Non-Emergency Fire
Dial 311
City of Edmonton
Dial 311
Edmonton Food Bank
Edmonton's Food Bank is closed long weekends and holidays.
Monday to Saturday 8:30am to 4:30pm
Monday to Thursday Evenings 4:30pm to 8:00pm (Please ring the black doorbell by the man door on the loading dock for access after 4:30)
Edmonton Emergency Relief Services Society
10255 104 St. NW T5J 1B1
Phone 780.428.4422 Contact: Cindi Hache
Hours of Operation:(Winter/Fall) Mon-Fri 9am-3pm (Spring/Summer) Tues-Sat 9am-3pm
• Provides material relief for victims of fire
or disaster.
• Operates a thrift store that offers new
and used items at very low cost. Prices
tailored to fit most budgets.
• Offers free coats and blankets during
winter months.
Government Listings Government of Alberta
For toll-free access to any provincial
government office, dial 310.0000 from anywhere in Alberta, followed by the area code and phone number of the office you wish to reach, or stay on the line to be directed to the department you need.
Outside Alberta, call long distance:
780.427.2711. TDD/ TTY, call 780.427.9999 in Edmonton or 1.800.232.7215 throughout Alberta.